Possible outage: Dashboard and portal inaccessible due to timeout errors
Incident timeline
Resolved
Monitoring -
SentinelOne posted the following updates on their blog:
https://www.sentinelone.com/blog/update-on-may-29-outage/
UPDATE 2 (7:41 PM UTC): Access to consoles has been restored for all customers following today’s platform outage and service interruption. We continue to validate that all services are fully operational.
UPDATE 1 (6:10 PM UTC): Services are actively being restored and consoles are coming online.
Monitoring - A user on social media posted the following unconfirmed statement from SentinelOne: "We are aware of ongoing console outages affecting commercial customers globally and are currently restoring services. Customer endpoints are still protected at this time, but managed response services will not have visibility. Threat data reporting is delayed, not lost. Our initial RCA shows an internal automation issue, and not a security incident. We apologize for the inconvenience and appreciate your patience as we work to resolve the issue."
Monitoring - StatusGator continues to receive reports of an ongoing SentinelOne outage. Some Reddit users are reporting the outage has been acknowledged by S1. We are continuing to monitor the situation.
Monitoring - StatusGator has detected a possible outage. We are monitoring the situation.